Refund Policy

Eligibility for Refunds

Refund requests are reviewed case-by-case and must fall within our defined policy conditions.

To qualify, the request should include enough account and order details for verification.

Refund Window

• •Requests should be submitted within the stated support/refund window communicated at purchase.
• •Late requests may be declined if access has already been substantially consumed.
• •Where required by local consumer law, statutory rights continue to apply.

Non-Refundable Situations

• •Incorrect device setup after complete activation instructions were provided and support assistance was offered.
• •Service interruptions caused by local internet, ISP restrictions, unsupported hardware, or third-party apps outside our control.
• •Violations of Terms of Service, abuse, or unauthorized account sharing.
• •Duplicate purchases not reported in a reasonable timeframe.

How to Request a Refund

• •Contact support through the official Contact page.
• •Provide account email, order details, and a brief reason for the request.
• •Include relevant screenshots or error details if technical issues are involved.
• •Wait for confirmation from support before initiating external chargeback routes.

Refund Processing Times

Once approved, refunds are processed through the original payment method where possible.

Processing speed depends on the payment provider and can vary by method and region.

• •Support review: typically within 24-72 hours.
• •Payment reversal timeline: typically 3-10 business days after approval.

Subscription Cancellation

Cancellation prevents future billing or future purchases. It does not always imply immediate refund eligibility.

When access remains active through an already-paid period, service may continue until period end.

Important Notes

• •Submitting a refund request does not guarantee approval.
• •Chargebacks without prior support review may result in account restrictions while the case is investigated.
• •Policy updates are reflected by revising the "Last updated" date below.